Susan D Scott, PhD, RN, CPPS, FAAN

Susan Donnell Scott is manager of Patient Safety and Risk Management at University of Missouri (MU) Health in Columbia, Missouri. Dr. Scott’s research on the unique needs of clinicians during the aftermath of unexpected clinical events has allowed her to design and deploy the ‘first of its kind’ peer support network, the forYOU Team. This evidence-based, holistic approach to institutional support promotes psychological safety of staff during this stressful period. She serves as director of MU Health Care’s forYOU Team which has become an international model for healthcare organizations seeking to deploy peer support structures. Through numerous peer-reviewed articles and presentations, her research findings reach a wide audience of healthcare providers, patient safety researchers, policymakers and healthcare administrators, establishing the understanding of second victimization and necessary interventional support. She has partnered with agencies such as the Agency for Healthcare Research and Quality, American Hospital Association, The Joint Commission, Institute for Healthcare Improvement, and Medically Induced Trauma Support Services to ensure that comprehensive second victim support interventions are accessible to healthcare institutions around the globe.