CSI Project

    Can We Talk? The Bedside Report Project

    Regional Hospital for Respiratory and Complex Care (Burien, Washington)

    CSI Summary

    Available only to registered AACN.org users.

    Summary

    CSI Presentation

    Available only to registered AACN.org users.

    Presentation

    CSI Toolkit

    Available only to users with a paid AACN membership.

    Toolkit

    Added to Collection

    Project Topic

    Improving communication through bedside report

    CSI Participants

    Richmond Li, RN, BSN, CCRN
    Becky Madsen, RN, BSN
    Jonna Rogers, RN, CCRN

    Project Goals/Objectives

    1. To improve communication between nurses
    2. To improve patient, family and nursing satisfaction

    Project Outcomes

    1. Increased patient satisfaction 23 percent
    2. Increased family satisfaction 12 percent
    3. Increased nursing satisfaction with report received 17 percent
    4. Increased nursing satisfaction with report given 13 percent
    5. Decreased medication errors related to communication 80 percent, for a projected annual fiscal impact of $140,000
    6. Reduced falls related to communication 100 percent, for a projected annual fiscal impact of $75,928
    7. These outcome resulted in a combined annual projected fiscal impact of $215,928.

    Permission to Reuse Materials
    The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.

    Disclaimer
    The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.