CSI Summary
Available only to registered AACN.org users.
Project Topic
Robin Mitchell, RN, BS, ADN, CCRN
Kelley Reep, RN, BSN, CCRN-CMC
Taylor Smith, RN, BSN
Improving patient and family communication
CSI Participants
Veronica Coker, RN, BS, ADNRobin Mitchell, RN, BS, ADN, CCRN
Kelley Reep, RN, BSN, CCRN-CMC
Taylor Smith, RN, BSN
Project Goals/Objectives
- To improve patient and family communication at the bedside
- To improve patient and family satisfaction
- To improve nurse-to-nurse accountability and consistency of care
Project Outcomes
- Reduced CVICU average length of stay (LOS) 0.07 day
- Reduced CICU average LOS 0.34 day
- These outcomes resulted in actual quarterly savings of $541,765,* with a project annual fiscal impact of $2.1 million.
Other factors may have contributed to decreased length of stay over this time period.
Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.
Disclaimer
The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.